Computer System Changeover Starts October 24 – a week from today

Online filing and payment options will be limited during the conversion period; customer service centers will remain open

The second phase of the Office of Tax and Revenue’s (OTR) changeover to a new agency-wide computer system will begin on October 24, 2016 and continue through October 31, 2016. These changes are being completed as OTR streamlines the process for individuals and businesses to view, pay and, for some tax types, file their taxes using its new web portal, MyTax.DC.gov.

During the October conversion period, OTR’s customer service Walk-In and Telephone Centers will remain open to the public; however, a few of its online services will not be available. Taxpayers and tax professionals should therefore plan ahead.

Beginning November 1, 2016, MyTax.DC.gov replaces the Electronic Taxpayer Service Center  (eTSC) for specific functions, and will offer all the benefits of the existing system, along with a host of new functionalities. Exceptions will be Sales and Use, Ballpark, Department of Health Care Finance, Personal Property, and Motor Fuel taxes, which will continue to be filed and paid using eTSC at www.taxpayerservicecenter.com.

Services Temporarily Unavailable – October 24 through October 31, 2016

  • FR-500 Combined Business Tax Registration Application: Taxpayers will no longer be able to complete the online business registration using eTSC. During this transition period, taxpayers who wish to register a new business, must complete the paper form FR-500 available at http://otr.cfo.dc.gov/node/500352. Beginning November 1, all business tax registrations must be completed online at MyTax.DC.gov.
  • Individual Income Extension of Time to File and Estimated Payments: Extension filings and payments will not be available through eTSC. Taxpayers, however, can mail their payment by check or money order (US Dollars) to the Office of Tax and Revenue, PO Box 96018, Washington, DC 20090-6018  or visit OTR’s Walk-In Center at 1101 4th Street, SW, Suite 270, Washington, DC 20024. Beginning November 1, taxpayers must file and make payments online through MyTax.DC.gov.

Withholding payments can be submitted via mail to the Office of Tax and Revenue, PO Box 96385, Washington, DC 20090-6385, ACH Credit (click here to view the Electronic Funds Transfer Payment Guide) or at OTR’s Walk-In Center.

Taxpayers must sign-up to obtain access to their Withholding account via MyTax.DC.gov, which will be available on November 1, 2016.

  • Corporate and Unincorporated Franchise: Taxpayers will not be able to file an extension or make payments for Franchise taxes using eTSC. However, D20 filers can mail their payment by check or money order to the Office of Tax and Revenue, PO Box 96019, Washington DC 20090-6019 or for D30 filers, Office of Tax and Revenue, PO Box 96020, Washington, DC 20090-6020, or visit OTR’s Walk-In Center at 1101 4th Street, SW, Suite 270, Washington, DC 20024.

To learn more, visit MyTax.DC.gov or call (202) 727-4TAX (4829).

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