Most Common Questions about


We are now just days away from the launch of, the Office of Tax and Revenue’s new online tax portal.

As we have mentioned, will make viewing and paying taxes in the District easier, simpler, and more efficient than ever. For some tax types, taxpayers will even be able to file online. The initial application will include individual, franchise, and withholding taxes as well as registration for businesses. Other taxes and fees will remain in eTSC until they are converted to the Modernized Integrated Tax System (MITS) in phases over the next two and a half years.

We wanted to share with you some of the most common questions about

 When can I access the portal?

Taxpayers can access beginning November 1.

 Why should I sign up for

While the portal will offer many services that will not require an account, some of the key features can only be accessed after signing into the system. The services that are accessible are viewing correspondence, making electronic payments, storing bank information, and gaining third party access to other taxpayer accounts (with their permission). These features allow taxpayers to have enhanced control over their tax accounts.

How do I sign up for

You can sign up for by clicking the “Sign up to use” button on the homepage. The system will prompt you, step-by-step, to provide all the information needed to complete the sign-up process.

You will need the following:

  • Valid email address
  • Most recent notice/correspondence and/or return
  • Federal Employer Identification Number (FEIN) or Social Security Number (SSN)

I have an eTSC account, do I need to sign up to use

For taxpayers with an eTSC login, you will be unable to transfer your login credentials to Once the portal is live, you will need to sign up for a username and password to benefit from the full range of services.

 One of the web pages is not working, who should I contact?

Please contact the OTR’s Customer Service Administration at (202) 759-1946 or send an email to

How do I make a payment?

  • Directly from the homepage: Click ”Quick Payment”
  • While  signed into your account: Click either ”Make a Payment” or ”Balance Due”
    • If you owe for multiple periods and wish to pay the balance in full, please select ”Account Payment” as the payment type. To make multiple payments by period, please select “Bill Payment.” Please note: “Bill Payment” will not allow you to pay your balance in full.

How do I request third party access for another account?

Sign into your account and under the ‘I Want To’ header, select the option to request third party access. After clicking the link, select the account type you would like to access, e.g. Withholding Wage Tax. Enter either the FEIN for a business or the SSN for an individual. Submit the request. The requested taxpayer account will receive a notification under “Alerts” in his/her account that states “Pending Account Access Request.” The taxpayer will see information from your web profile and he/she may choose to reject or grant access. When granting access, he/she will also be able to set the permission level.

To learn more, visit

This entry was posted in Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s